Update Jan 2021: Shipments are unchanged. The anti-coronavirus measures do not affect our shipping in and outside the Netherlands. However in some countries there might be a delay of a few days.

Update Feb 2021: Because of Brexit we have to do a bit more administration but shipping to UK is not changed


International Shipping (only 2,45 euro)

From the Netherlands to your country, we will carefully pack and ship your order. We ship with PostNL (the largest Dutch courier service). On business days, orders that are placed and paid before 4.30 PM* will be shipped the same day!  With the exception of the public holidays (the postal services are closed). Orders placed after 4.30 PM will be shipped the next day (excl. weekends). Standard time zone: UTC/GMT +1 hour, Daylight saving time: UTC/GMT +2 hours. Note that when you pay with Bankwire or eCheck / eCheque, we will only ship after payment has been received. Public HolidaysIn the Netherlands we have a few official holidays. These are the holidays; March 28 (Easter), April 27 (Kingsday), May 5 (Ascension Day/Liberation Day),  May 16 (Pentecost), December 25/26 (Christmas) and December 31/January 1 (New-Old year). Orders will be shipped the day after.

Shipping Costs & Estimated Delivery Time

The delivery time depends on the country of destination. Shipping to countries within Europe will take 2 - 5 business days on average.

 

European countries

Tip: press CTRL + F if you can't find your country. Shipping fee for all countries is only 2,45 euro!

Country of destinationEstimated delivery time in business days
  
Albania5 – 9
Andorra2 – 5
Bosnia and Herzegovina4 – 11
Bulgaria4 – 9
Austria2 – 5
Belarus5 – 12
Belgium2 – 3
Croatia5 – 10
Cyprus4 – 9
Czech Republic3 – 7
Denmark excl. Greenland, Faroe Islands4 – 10
Estonia4 – 8
Faroe Islands2 – 5
Finland2 – 6
France2 – 5
Germany2 – 5
Gibraltar4 – 8
Greece2,45
Greenland3 – 7
Guernsey5 – 9
Hungary3 – 7
Iceland3 – 7
Ireland2 – 5
Italy excl. San Marino, Vatican City3 – 7
Jersey5 – 9
Latvia3 – 8
Liechtenstein3 – 6
Lithuania4 – 8
Luxembourg2 – 5
Macedonia5 – 10
Malta4 – 8
Moldova6 – 12
Monaco2 – 5
Montenegro5 – 9
Netherlands1 – 2
Norway2 – 6
Poland2 – 7
Portugal3 – 7
Romania4 – 9
Russian Federation6 – 12
San Marino3 – 7
Serbia5 – 9
Slovakia3 – 7
Slovenia3 – 7
Spain excl. Can. Islands3 – 7
Sweden2 – 5
Switzerland2 – 5
Turkey5 – 10
Ukraine6 – 12
United Kingdom excl. Jersey, Guernsey, Gibraltar3 – 6
Vatican4 – 7

Countries outside Europe

Tip: press CTRL + F if you can't find your country. Shipping fee for all countries is only 2,45 euro!

Country of destinationEstimated delivery time in business days
Argentina6 - 12
Australia7 - 12
Brazil6 - 12
Bahamas5 - 14
Barbados5 - 12
Bermuda5 - 10
British Virgin Islands5 - 12
Canada3 - 8
Chile6 - 12
Colombia6 - 12
Egypt5 - 14
Indonesia7 - 12
Japan4 - 9
Malaysia7 - 12
Mexico6 - 12
New Zealand5 - 9
Peru6 - 12
Philippines7 - 12
Saudi Arabia8 - 14
Singapore4 - 8
South Africa8 - 14
Thailand5 - 11
United Arab Emirates8 - 14
USA3 - 8
Vietnam7 - 12

Countries we do not ship to (for now)

Unfortunately there are some countries that we do not ship to because the delivery of mail packages in those countries have been very inconsistent in the past (e.g. lost packages, incorrect delivery, delayed delivery etc.) These countries are:

AfghanistanMadeira
AlgeriaMalagasy
AngolaMalawi
AnguillaMaldives
Antigua and BarbudaMali
ArmeniaMartinique
ArubaMauritania
AscensionMauritius
AzerbaijanMongolia
AzoresMontserrat
BahrainMorocco
Balearic Islands (Mallorca Ibiza and Menorca)Mozambique
BangladeshMyanmar
BelizeNamibia
BeninNauru
BhutanNepal
Bolivia
Netherlands Antilles (former)
Bonaire (Caribbean Netherlands)New Caledonia
BotswanaNicaragua
Brunei DarussalamNiger
Burkina FasoNigeria
BurundiNorth Korea
CambodiaOman
CameroonPakistan
Canary IslandsPalestine
Cape Verde
Palestinian Territories
Cayman IslandsPanama
Central African Rep.
Papua New Guinea
ChadParaguay
China excl. Hong Kong and MacaoPitcairn
ComorosPuerto Rico
Congo (Brazzaville)Qatar
Congo (Kinshasa)Reunion
CorsicaRussia
Costa RicaRwanda
Cuba
Saba (Caribbean Netherlands)
CuracaoSaint Helena
Djibouti
Saint Kitts and Nevis
DominicaSaint Lucia
Dominican Republic
Saint Vincent & Gren.
East Timor
Saint-Pierre and Miquelon
EcuadorSamoa
El Salvador
Sao Tome and Principe
Equatorial GuineaSaudi Arabia
EritreaSenegal
EthiopiaSeychelles
Falkland IslandsSierra Leone
Fiji
Sint Eustatius (Caribbean Netherlands)
French GuianaSint Maarten
French PolynesiaSolomon Islands
GabonSomalia
GambiaSouth Korea
Georgia
South Pacific islands
GhanaSouth Sudan
Grenada
Spanish North Africa
GuadeloupeSri Lanka
GuatemalaSudan
GuineaSuriname
Guinea-BissauSwaziland
GuyanaSyria
HaitiTadjikistan
HondurasTaiwan
Hong KongTanzania
IndiaTogo
IranTonga
Iraq
Trinidad and Tobago
Israel
Tristan da Cunha
Ivory CoastTunisia Uganda
JamaicaTurkmenistan
Jordan
Turks and Caicos
KazakhstanTuvalu
Kenya
United Arab Emirates
KiribatiUruguay
KosovoUzbekistan
KuwaitVanuatu
KyrgyzstanVenezuela
LaccadivenVirgin Islands
LaosYemen
LebanonZambia
LesothoZanzibar
Liberia 
Libya 
Macao 

Payment information

We support the following payment methods:

paypal PayPal - online direct payment for all international customers (non-direct payment when you use e-check). PayPal is the most preferable way to pay your order. It is easy to use and it is fast. With PayPal payments we do not have to wait for the transaction to complete. We will receive the payment immediately and your order will be also be shipped directly. During checkout you can use PayPal as payment method. This however does not count if you use PayPal e-Check. The e-Check feature is actually a bank transaction so you often have to wait to complete the payment. This can take a few days or weeks.

ideal iDeal - online direct payment for Dutch customers. iDeal is a online payment method for Dutch customers. Unfortunately this payment method is not available if you do not have a Dutch bank account. Currently the European bank system is moving to IBAN to enable international use of online payment methods such as iDeal. When this is completed, iDeal will also be available for non-Dutch bankholders.

bancontact Bancontact / Mister Cash - This is a popular online direct payment method for customers in Belgium. Workings are similar as iDeal. Bancontact is connected with internet banking in Belgium, making it easy to use.

giropay GiroPay - This is an online direct payment method for customers. Giropay also works with internet / online banking, allowing customers to work in a familiar environment.

sofortbanking Sofortbanking - This is online direct payment method similar als iDeal. However Sofortbanking is available for a few more other countries. Sofortbanking can be used by customers in Austria, Switzerland, Poland, Hungary, Belgium, France, Italy and Spain.

creditcard Visa MasterCard - You can also easily pay directly online with your creditcard. This payment method is available for almost every country in the world.

maestro Maestro - Pay online with your debet card. This is also an online direct payment method. Available for more than 100 countries.

postepay Postepay - Pay online with a payment card. This is an online direct payment method. Postepay is only available for customers in Italy.

carteblue Carteblue - Pay online with a payment card. This is an online direct payment method. Carteblue is only available for customers in France.

bank Banktransfer - online non-direct payment for all international customers (takes a few days for completion). During check out you can choose bank transfer as your payment method. A bank transfer is a manual transaction from your bank account to our bank account. After check out you will receive automatically an email with the payment instructions for the bank transfer payment of your order. You will need to add the order number (which will be noted in the email) to the transaction. After we have received the payment your order will be directly shipped and you will be notified. The transaction can take a few days to complete. This depends also on your bank. Sometimes this can take 3 days or 5 days.

Invoices

Your invoice will be printed out and included in your order. The invoice includes our address, CoC and VAT numbers, invoice number, product description and tax. VAT free ordering If you order on behalf of your company in Europe, you can order without VAT. The VAT (or TAX) in the Netherlands is 21%. You can only order without VAT if you can provide a valid and verifiable VAT number. Please read this how-to on how to create an account and order VAT free.

In stock

You can find our products in the HDD Caddy webshop. All items that are available for ordering are fully in stock. On each product page you'll find a stock indicator which shows how many items we have in stock. If the stock indicator of a certain item is 0 (zero) then this item will automatically be unavailable for order. If you want to order more than the the indicator shows, you can just send us an e-mail for this request. In most cases we can easily re-stock items because part of the assemblage we do in our own factory.

Returns

We do not have a strict return policy. If you like to return your product, you can easily do so but please contact us first so we can take care of your return properly. You can do this within 14 days. Therefore email us info@hddcaddy.nl or you can use our contactform. If the product is not working right, you can also ask us for help. Our return address is: HDDCaddy Returns Europalaan 20 3526KS Utrecht The Netherlands

Canceling orders

If you have placed an order without direct payment, you can always cancel your order within 30 (thirty) days. If you have paid and your order has been shipped then we following the return procedure which is 14 days.